You are a group of diverse businesses operating successfully across a wide range of sectors. Every modern company needs high-quality, modern technologies. The best way to manage these IT needs is to establish an IT service company that can function as a unified internal IT department or an additional business unit. It’s a great idea — you have plenty of resources and a team, but you’re unsure how to coordinate finance, legal, centralized IT, and business IT to make them work together.
Solution
Don’t panic! We are here to help you set up all necessary processes and automation!
Service Catalogue
Comprehensive list of services offered.
Support Process Description
Detailed descriptions of helpdesk, incident, and request management processes.
Templates and Procedures
Templates for SLA, OLA, and UC, along with procedures for setting up new services.
Organisational Structure
Definition of the optimal structure and team size for the IT service company.
Process Automation
Automation of service processes.
Additional Services (if needed)
Problem Management
Implementation of problem management processes.
Configuration Management
Setup of configuration management.
Capacity Management
Implementation of capacity management.
IaaS
Infrastructure as a Service based on a private cloud.
PaaS
Platform as a Service based on a private cloud.
Finance Allocation
Procedures for finance allocation.
Timelines
1st Month
Conduct interviews and clarify the high-level model.
2nd Month
Finalise the service catalogue and agree on support processes.
4th Months
Implement base functionality of SLAs and tracking system, and conduct pilot testing.
6th Month
Implement additional processes and fine-tune their automation.
